There is a term we use for making sure your business lifeline stays in business: Business-Critical Continuity™. It's our promise that your network infrastructure will not go down and disrupt your business. One of the important ways we can deliver on that promise is professional account management, a package of services designed to provide Business-Critical Continuity™ for your enterprise networks:
- Customer Relationship Management (CRM): Your Customer Relationship Manager (CRM) delivers a comprehensive array of solutions, tailored to your unique needs from maintenance scheduling to budget tracking and reporting.
- Customer Service Network (CSN): The Customer Services Network (CSN), a web-based monitoring and reporting tool that provides you with information on every piece of your critical protection equipment, right from your desktop.
- Customer Resolution Center (CRC): Providing multiple levels of support, our Customer Resolution Center (CRC) manages more than 100,000 calls a year, with an average resolution time of two minutes, thirty seconds.
These - and other services - are delivered by the oldest, largest and most experienced organization in the industry. We support and protect more than 35,000 clients in 70 countries around the world, providing a peace of mind to network managers with more on their minds than their datacenter protection infrastructure.
Customer Relationship Management
Customer Services Network
Customer Resolution Center