Technical Support Programs
Our Global Technical Assistance Center (GTAC) support staff can assist you through a wide range of concerns. Available in three coverage models, you can choose the program that fits your technical and budgetary requirements best. We also provide a prepaid incident program that works for you
Embedded Computing Technical Support
We provide you efficient technical assistance for a wide range of concerns including product information and configuration, product usage issues, compatibility issues, release updates and incident resolution requiring problem determination, analysis and diagnosis from our team of experienced support personnel.
Embedded Power Technical Support
Worldwide operations provide you with fast-response local point of presence service and support, including product returns and repairs, support for obsolete products and live online resources geared to your unique business needs.
Expedited Spares Programs
Take advantage of our Expedited Spares service for quick access to a global inventory to fill your unique requirements. We can also manage a dedicated inventory of replacement parts for you.
On-site installation services help customers with shelf or frame level configuration, cabling and testing requirements.
On-Site and Installation Support
We provide on-site customer assistance to aid in problem diagnosis and resolution when required.
Reduce manufacturing lead times or mitigate fluctuations in customer forecasts with our programs designed specifically around your unique business requirements.