SERVICE & SUPPORT
Solution Services

Deployment Services

Deployment Services are designed to protect your product investment after release to your customers or markets.

Emerson offers an extensive array of services applicable to your product deployment phase. We provide complete offerings in every phase of the support chain that include product repair, technical support, supply chain services, revision management, and logistics services, that may be necessary to maintain your product in the field.

Select from a variety of topics available on Emerson Network Power's Embedded Computing and Embedded Power home pages to learn more about their businesses.
Technical Support Programs  
Our Global Technical Assistance Center (GTAC) support staff can assist you through a wide range of concerns. Available in three coverage models, you can choose the program that fits your technical and budgetary requirements best. We also provide a prepaid incident program that works for you

Embedded Computing Technical Support  
We provide you efficient technical assistance for a wide range of concerns including product information and configuration, product usage issues, compatibility issues, release updates and incident resolution requiring problem determination, analysis and diagnosis from our team of experienced support personnel.

Embedded Power Technical Support  
Worldwide operations provide you with fast-response local point of presence service and support, including product returns and repairs, support for obsolete products and live online resources geared to your unique business needs.

Expedited Spares Programs  
Take advantage of our Expedited Spares service for quick access to a global inventory to fill your unique requirements. We can also manage a dedicated inventory of replacement parts for you.

Installation Support  
On-site installation services help customers with shelf or frame level configuration, cabling and testing requirements.

On-Site and Installation Support  
We provide on-site customer assistance to aid in problem diagnosis and resolution when required.

Logistics Program  
Reduce manufacturing lead times or mitigate fluctuations in customer forecasts with our programs designed specifically around your unique business requirements.
Product Warranties  
Our warranty services cover all repairs during the term of the agreement and provides for a replacement product in the event the original product is unrepairable. The standard product warranty can extended for one to three years depending on your product life cycle.

Repair Services  
We offer repair services for products that are past the original warranty period and are not covered by a Longevity of Repair agreement.

Revision Management  
Proactively plan for product changes through our Revision Management Program by evaluating a revised product for a fixed period of time (usually 60 business days) before placing it into production.

Root Cause Analysis  
Pinpoint the exact nature of a failure with services we have designed to help you determine and apply remedial actions, as well as generate the required documentation.